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PERSONAL DATA PROTECTION POLICY

RUBiS Energy Rwanda Plc (hereinafter “RUBiS”) attaches great importance to the protection of your personal data (hereinafter “Personal Data”), which refers to any information relating to a natural person, voluntarily provided by the user or collected during his or her navigation on the www.rubisrwanda.com website (hereinafter the “Website”).
This privacy policy applies to all information collected through our websites and/or any related services, sales, marketing or events. The purpose of this notice is to describe how RUBiS processes any Personal Data collected and to inform you of your rights under data protection regulations. Please read through it carefully and if there are any provisions in this privacy policy that you disagree with please discontinue use of our website and/or our services.

What information do we collect?

While using our Website or Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to: Email address, First name and last name, Phone number, Address, Postal code, City, Country, Photograph etc.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information Collected From Other Sources

We may obtain information about you from other sources, such as public databases; joint marketing partners, social media platforms (such as Facebook), as well as from other third parties.

Purpose of the collection of Personal Data and retention period
  • We retain personal information for as long as we reasonably require it for legal or business purposes. All personal data is stored securely in accordance with all rules, regulations and laws protecting Data. Any of the information we collect from you may be used in one of the following ways:   
  • To personalize your experience: your information helps us to better respond to your individual needs.
  • To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails: the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Recipients of Personal Data

Any Personal Data collected is processed by RUBiS or, where applicable, by a service provider contractually bound to respect the confidentiality and security of such data, and to use it only for the purposes of the mandate entrusted to it. RUBiS undertakes not to sell, lease or assign it to third parties.

Storage of Personal Data

The security of your Personal Data is important to us and we implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Personal Data Security

RUBiS takes the appropriate measures to preserve the security, confidentiality and integrity of Personal Data, in particular to prevent it from being distorted, damaged or accessed by unauthorised third parties.

Exercisable rights regarding Personal Data protection

These regulations notably grant you the following rights over your Personal Data:

  • the right of access, rectification and erasure;
  • the right to object to, or limit its collection;
  • the right to portability;
  • the right to determine the fate of your data after your death;
  • the right to lodge a complaint with a supervisory authority.

For further information, please refer to the Date Protection Act of 2019.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website

If we make a material change to the policy, we will let you know via notice on Our website, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

You can contact RUBiS at the following address: communication@rubisrwanda.com

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